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Debt collection refers to the process of collecting outstanding, unpaid monetary claims. Companies can hire a debt collection agency to collect these outstanding claims on their behalf.
For more information, please contact the Federal Data Protection and Information Commissioner (FDPIC). The City of Zurich also explains what you should keep in mind when dealing with collection notices.
Our client has provided you with goods or services in exchange for payment. To date, the client has not received any payment and has therefore instructed us to collect the outstanding balance. Please refer to our letter for details regarding the client and the outstanding item in question.
If you are unaware of a claim, it is important to carefully review our letter. There you will find information about the reason for the claim and the creditor.
If we do not hear back from you, we will make further attempts to contact you. If you remain unreachable, you should expect us to initiate a court-ordered collection proceeding. The longer the collection process takes, the higher the costs and interest may become. We therefore recommend that you respond promptly to avoid unnecessary financial burdens.
If a customer fails to pay for goods that have already been delivered or services that have already been rendered, even after receiving a payment reminder, the case is often referred to a specialized debt collection agency.
When we receive a request to collect a payment, costs are incurred. The amount of the collection costs is based on the amount of the claim and is governed by the Legal Services Act and the Attorneys’ Fees Act.
Once we have been retained by our client, we will be your sole point of contact for all matters related to the outstanding debt. If a payment is made directly to our client, there is a risk that it cannot be properly allocated, which could result in collection efforts continuing. In addition, our client’s employees are instructed to refer all inquiries to us.
IMPORTANT:
Please make payments exclusively to the account specified in the letterhead of our correspondence. Be sure to include the collection number/case number so that we can directly match the payments. This will help you avoid further action.
