Quick Overview and Problem Solving

Digital Portals for
: Greater Transparency

A service portal for your customers and a client portal for businesses—secure, transparent, and available at all times.

Two Portals – One Goal:
Clarity in Accounts Receivable Management

While customers can resolve outstanding claims on their own through the service portal, business owners at
can access all relevant information regarding the debt collection process through the client portal.

Available 24/7

Available around the clock—regardless of office hours.

GDPR-compliant

All data is processed in accordance with data protection laws.

Encrypted Transmission

Access restricted to authorized users; secure connection.

Simple & Easy to Understand

Designed to be accessible and intuitive to use in accordance with the BFSG.

For Your Business

Client Portal:
This Is How Modern Accounts Receivable Management Works

The BID Client Portal brings together all relevant information and processes in one place.

- All relevant metrics and trends at a glance with our data warehouse
- Up-to-date, structured, and easy to understand
- A centralized overview of all ongoing and completed processes
- Status, amounts, deadlines, and related documents can be viewed at any time in a transparent and traceable manner
- Flexible assignment of access rights and responsibilities
- Customizable to fit internal structures and areas of responsibility

Transparency

Real-Time File Overview: See at a glance what status each file has.

Time savings

Available 24/7: No business hours or hold times—your dashboard is always accessible.

Security

GDPR-compliant, role-based, and reliable

Flexibility

Roles & Access Rights: Grant access to your team on an individual basis and securely.

For Your Customers

Service Portal:
Resolve Claims Online

The BID Service Portal offers your customers an easy way to pay outstanding balances digitally, arrange installment payments, or contact you directly—securely, transparently, and without any wait time.

All outstanding amounts, due dates, and payment details are clearly itemized and available for viewing at any time.
Transparency Due Dates Documents
Pay in full or in flexible installments—tailored to your situation.
Please contact us directly and easily to clarify any questions or agree on a solution.
Message Callback Support

This conserves resources on both sides—and increases the
chance that your customers will remain satisfied in the long term.

Modern Debt Collection with Digital Processes

With our client portal for businesses and our service portal for customers, we enable efficient, transparent, and secure online transactions—around the clock.

Whether it's paying bills, setting up payment plans, or keeping track of ongoing cases, every user group will find the features they need for their daily lives on the right portal.

Let's work together

We provide comprehensive support for your claims—tailored to your specific needs.

Get in touch

Frequently Asked Questions

How do I get access to the client portal?

As a BID client, your account will be set up once the contract is signed. You will receive an invitation via email.

Is there a fee to use the portal?

Access to the client portal is included in the scope of services for BID clients.

Can multiple employees from my company access the portal?

Yes. One person in your company will be granted admin privileges and will be able to create and manage additional users.

How secure is my data on the portal?

All data is processed in compliance with the GDPR and transmitted in encrypted form. Access rights can be assigned on an individual basis.

Digital Portals for : Greater Transparency